Hi Nicolien — make sure your height and weight are set to the correct numbers/units (Striiv app > Menu > User Settings). Setting them too high/to the wrong unit would throw your calorie count off. Please email us at firstname.lastname@example.org and we'll continue troubleshooting to solve your step count issues!
I just got Mine today, let it charge put it on and I get nothing everything is stuck on 0, I tried factory resetting it and everything. nothing wont Budge off of 0
I have the same problem with my pocket Striiv Smart Pedometer.. I emailed support ticket but no response yet.. "Version 126.96.36.1991"