Hi, this is the first time it happened to me. I got thousand steps on my Striiv Smart pedometer. When I plug in my Striiv Smart to my computer and sync it to my profile, it shows everything "0" on my profile. And, when I look at my Striiv Smart pedometer, it show everything "0" also after syncing to my profile. So, I don't know what's wrong with it. Anybody got a same problem?
I've not specifically been able to reproduce this on my Striiv Smart. But I do know if it's the first time or the first time after a long time of the battery dead the device will get it's time reset adn this tends to clear all counters.