Fresh out of the box? That’s a bummer. Sometimes our Bands get so excited sitting on the shelf, waiting to be bought, they run out of all their juice. They will need a long rest in their charging cradle before they can perk up again. Oh and to be clear, the charging cradle needs to be plugged in.

Plugged in but still no lights? Don’t give up yet! Give it a little poke in the cradle reset button with a paperclip (check out this video demo here). Don’t use a thumbtack though! Our Bands don’t respond well to sharp objects.

You might have a bum USB cord- you can check this by plugging the Striiv cord into any other devices you have lying around that use micro USB (think ereaders or certain phones). If your cord doesn’t work then let us know at

Still nothing? Ok, you tried. Now it’s our turn to give CPR. Shoot us an email at