To manually reset your step, mile, calorie and minutes count, you will need to change your phone/tablet’s clock:

  • change the clock to 11:58 pm

  • launch the Striiv app and sync your Band with the app (double tap the Band to prompt a sync)

  • Wait for 'midnight' or 12:00. The app should reset your activity to zero

  • After the app resets to zero, change your phone/tablet's clock back to it’s normal time zone

  • Finally, sync the Band with the app


If this problem happens continuously, please contact us at customercare+band@striiv.com