Troubleshooting

My Band won't pair
Make sure: The tracker is plugged in and charging The tracker is within 2 inches of the phone/tablet you're attempting to pair ...
Tue, 28 Jun, 2016 at 5:05 PM
My Band won’t wake up
Fresh out of the box? That’s a bummer. Sometimes our Bands get so excited sitting on the shelf, waiting to be bought, they run out of all their juice....
Thu, 11 Jun, 2015 at 12:16 PM
My Step count won’t reset. What do I do?
To manually reset your step, mile, calorie and minutes count, you will need to change your phone/tablet’s clock: change the clock to 11:58 pm...
Thu, 11 Jun, 2015 at 12:21 PM