Frequently Asked Questions

What does the Band track?
The Band tracks steps taken, active minutes, distance traveled, calories burned, and sleep.  Steps are tracked using internal hardware to detec...
Mon, 15 Aug, 2016 at 1:27 PM
How do I set up the Band to track my distance traveled?
While the Band does begin tracking your distance traveled when you first pair it with the Striiv app, some adjustments may need to be made to ensure distanc...
Mon, 21 Dec, 2015 at 2:28 PM
How do I trim my wristband?
Your Band can be cut to the appropriate length using a pair of scissors.  To avoid cutting it too short, please only cut one section at a time and c...
Fri, 11 Dec, 2015 at 5:47 PM
What do you mean by ‘water resistant’?
The Striiv Band can stay on your wrist during your sweatiest workout. while washing your hands.   The Band is not waterpro...
Tue, 22 Dec, 2015 at 1:20 PM
How do I set up my Band?
Before reading on, check out our helpful guide to set up your Band! Still having trouble? Read on!   Download the Striiv Activity Tracker ap...
Tue, 1 Mar, 2016 at 8:56 AM
How do I set up my Band?
Check out our helpful guide to setting up your Band! Download the Striiv App onto your phone from Google Play or the App store. Next, ...
Mon, 21 Dec, 2015 at 3:24 PM
Which way does the Band go on my wrist?
The gold contacts on the underside of the Band should be on the same side of your wrist as your thumb. For the most accurate step counting, pl...
Fri, 11 Dec, 2015 at 6:32 PM
How do I track my sleep?
The Band tracks three different levels of activity while you are sleeping: asleep, restless, and awake.   Asleep is when you are completely...
Mon, 15 Aug, 2016 at 2:29 PM
What do all the lights mean?
There are 7 light bars (6 white, 1 color) and each represents a percentage of your step goal completed. So at the beginning of the day, only one white...
Wed, 15 Oct, 2014 at 7:00 PM
How long can I go before syncing? How many days worth of data is stored on the Band?
Your Band can store between 7-10 days worth of data.   We recommend syncing every day (why risk it?) to make sure your data is safe and accurate...
Sun, 24 Aug, 2014 at 8:26 AM